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Prequalification

During prequalification, the applicant accesses the front-end Homeowner Portal, creates a profile, and completes the Pre-Qualification Questionnaire. If the applicant is eligible for assistance, the applicant then completes the application, uploads supporting documents, and submits the information. At any time, the applicant can access the Dashboard to review the application status.

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If an applicant cannot access the Homeowner Portal—for example, they are without internet access—the counselor or program servicing agency can complete the application through the Agency Portal.

See Create a New Application for the process to create an application through the Agency Portal.

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In this section:

The questionnaire process to determine whether the applicant meets the minimum requirements for the program and can continue to the application process.

ProLink+'s front-end website where applicants can request assistance and view their application status.

(1) The formal request for assistance. The application in the Homeowner Portal includes fields for all of the information required by the Agency to make a decision about eligibility.

(2) Within the ProLink+ Agency Portal, the application serves as the top-level system record for all programs and information throughout all stages of the process for a single applicant.

The contact at a HUD-approved entity who is available to the homeowner to help them make responsible and informed decisions related to their application.

ProLink+'s back-office system that supports program counselors, program servicing, and program administration.