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Program Oversight

Throughout the life of a program, the Agency is responsible for ensuring that applications are processed fairly and in accordance with the program plan. ProLink+ includes various functionality to help the Agency oversee the program.

  • Appeals Processing—This functionality helps you track data when the applicant disputes a decision about the application.

  • Quality Control—This functionality helps you log information about compliance reviews and audits performed on applications. This can also include fraud prevention measures, identification of training needs, and payee and program performance reporting.

  • Monitoring Stage—When applications complete disbursements, they move to Stage 7 - Monitoring, which allow you monitor the application for homeowner compliance until the forgiveness period is over.

In this section:

A plan administered by the Agency for fund disbursements.

In ProLink+, the Program Manager or other administrator with appropriate security privileges creates and manages a program through the ProLink Admin menu. The program(s) that a homeowner applies for are associated to their Application record.

(1) The formal request for assistance. The application in the Homeowner Portal includes fields for all of the information required by the Agency to make a decision about eligibility.

(2) Within the ProLink+ Agency Portal, the application serves as the top-level system record for all programs and information throughout all stages of the process for a single applicant.